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Disclaimer, Refund & Cancellation Policy

Disclaimer

Effective Date: January 1, 2025

The following disclaimer applies to all services, content, and information provided by YOUNIQUE ENERGY LTD, both in person and via our website www.younique.cc.

1. Wellness Services and Non-Medical Nature

YOUNIQUE ENERGY LTD provides wellness, beauty, and relaxation treatments such as massage, facials, manicures, pedicures, and energy-based therapies using crystals. These services are intended to support general well-being and are not a substitute for medical advice, diagnosis, or treatment.

We are not a medical facility, and our staff are not licensed medical professionals. If you have any health concerns, please consult a qualified healthcare provider before booking any service.

2. Individual Results May Vary

Each body and energy system is unique. While many clients report positive effects such as relaxation, improved mood, or energy alignment, results vary from person to person and cannot be guaranteed.

3. Allergies, Sensitivities, and Contraindications

Please inform us of any known allergies, skin sensitivities, injuries, medical conditions, or pregnancy before your treatment. We are not responsible for adverse reactions if such information was not disclosed prior to the session.

4. Crystal and Energy Work Disclaimer

Crystal therapies and energy-balancing techniques are complementary wellness practices based on traditional and holistic methods. Their effects are not scientifically proven and should not be interpreted as medical healing or spiritual advice.

5. Website Content

All content on our website (www.younique.cc) is provided for informational purposes only. We make every effort to keep the information up to date, but we make no warranties regarding accuracy, completeness, or suitability for any purpose.

We are not liable for any loss or damage resulting from the use of this website or the information it contains.

6. External Links

Our website may contain links to third-party websites. YOUNIQUE ENERGY LTD is not responsible for the content, privacy policies, or practices of those sites.

7. Limitation of Liability

To the fullest extent permitted by law, YOUNIQUE ENERGY LTD, its directors, employees, or partners shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our services or website.

8. Consent

By booking a service, entering our premises, or using our website, you acknowledge and accept this disclaimer.

Contact

For any questions regarding this disclaimer, please contact:

YOUNIQUE ENERGY LTD
Ground Floor, Cascavelle Shopping Centre
Cascavelle, Mauritius
📧 info@younique.cc
📞 +230 5903 1489
🌐 www.younique.cc

Refund & Cancellation Policy

Effective Date: January 1, 2025

At YOUNIQUE ENERGY LTD, we are committed to delivering exceptional wellness experiences. To ensure fairness and clarity for both our clients and our team, the following refund and cancellation policy applies.

1. Appointment Cancellations

  • Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.

  • If you cancel less than 24 hours in advance or do not show up, 100% of the treatment fee may be charged or deducted from any prepaid package or voucher.

2. Late Arrivals

  • If you arrive late, we will do our best to accommodate you within your remaining appointment time, but we cannot guarantee full treatment duration.

  • Refunds or time extensions will not be provided for late arrivals.

3. Refunds for Services

Due to the nature of our services, all completed treatments are non-refundable. If you are unsatisfied with a service, please speak with a manager on the same day, and we will do our best to resolve the issue.

4. Prepaid Packages & Gift Vouchers

  • Prepaid packages and gift vouchers are non-refundable but may be transferred to another person upon request.

  • Expired vouchers will not be accepted unless extended by prior arrangement.

  • We are not responsible for lost or stolen vouchers.

5. Refunds for Product Purchases

  • Products purchased at YOUNIQUE ENERGY may be returned within 7 days if unopened, unused, and in their original packaging.

  • Refunds will be provided as store credit or exchange only.

  • No refunds for items that are used, damaged, or opened.

6. Online Bookings and Payments

  • Online payments made in advance for appointments are refundable only if the appointment is cancelled at least 24 hours in advance.

  • Refunds will be processed to the original payment method within 7 business days.

7. Contact for Cancellations or Concerns

To cancel or request a refund, please contact us:

📧 Email: info@younique.cc
📞 Phone: +230 5903 1489

8. Force Majeure

YOUNIQUE ENERGY LTD is not responsible for cancellations or delays due to events beyond our control, such as natural disasters, public health emergencies, or government restrictions. In such cases, we will reschedule or credit your booking where possible.

9. Right to Refuse Service

We reserve the right to refuse service or issue refunds at our sole discretion in cases of misuse, disrespectful behavior, or repeated no-shows.

Thank you for understanding and supporting our small wellness business.
Our aim is to provide every client with personalized, professional, and relaxing service – and we appreciate your cooperation.

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